Join Us!
Looking for a career at a fast growing technology company in a fun space like hospitality?
Benefits of working at QsrSoft
Join our fast-growing team as we work together to leverage the latest technology in helping restaurant owners run great restaurants.
98% of employees at QsrSoft say it is a great place to work compared to 57% of employees at a typical U.S-based company.
Work Environment:
- Remote work – Nearly all positions allow work from anywhere
- Flexible working hours
- Half-day Fridays
- Virtual company activities including happy hours, hackathons and group challenges
- Ongoing career development opportunities
Benefits:
- Generous vacation and holiday time PTO
- Exceptional health care packages, including health, dental and vision
- Access to MetLaw and life insurance
- Technology costs reimbursement plan
- 401K plan with 3% company contribution
- Annual bonus opportunity
Current Openings
QsrSoft is looking for developers willing to work across our full stack. We use Node.js for our backend services that feed real-time data from 14,000 restaurants into AWS Kinesis and hydrates all of our data stores and data lake. We are currently looking for developers to solidify our backend services, migrate from MySQL RDS to Aurora and DynamoDB, implement a single sign-on auth service for our clients, re-write our existing reporting services to a serverless backend architecture with a Vue.js front end, create multiple new hybrid mobile apps and more. We have a lot to do and are looking for people that are willing to own their work and see it to production.
Location: Remote
Responsibilities:
- With minimum guidance, the software developer is required to analyze existing systems design, develop, test, and document improvements or new applications using tools chosen by the employer.
- Maintain current applications along with greenfield development.
- Collaborate and coordinate with all staff in a team-oriented environment
- 1+ years of active front-end single page app JavaScript, and AWS development experience.
- Strong understanding of Vue.js(or similar) and REST API Design.
- Value and take responsibility for the quality of your features, including writing tests (unit and integration) along with reviewing your teammates’ code.
- Understanding of Agile software development methodology with full development lifecycle.
Technology:
- Amazon Web Services
- Lambda
- Dynamo DB
- S3, Kinesis
- API Gateway
- RDS MySQL
- AWS CLI
- Git
- JEST (or similar)
- Vue.js (or similar)
- Linting
- SPA
- Node.js
- Bash
Hours: Full time, Exempt
Reports to: Head of Product/Product Lead
Location: Remote
Position Purpose:
The Workforce Management Product Owner is responsible for managing the execution of the product vision of the time and attendance, scheduling, and labor optimization product within the QsrSoft product suite. Our Product Owners work closely with Product Leads and engineering to break down and detail high-level functional projects into engineering deliverables and manage the day-to-day delivery of high quality, on time deliveries. The Workforce Management Product Owner should have a strong understanding of labor regulations and scheduling practices within the restaurant space to be able to effectively translate customer needs into practical engineering milestones and functionality.
QsrSoft practices a right-sized Agile scrum process to ensure proper documentation of requirements, expectations, and delivery without letting red tape get in the way of our customer focused culture. The ideal candidate will thrive in an environment with a high level of autonomy and empowerment to make the right decisions to strive for customer success while driving delivery.
Attention to detail and an understanding of product management processes in a hospitality focused SaaS environment are highly desired skills.
Principal Responsibilities:
- Product Development
- Create and maintain the product backlog, while prioritizing the backlog according to Product Lead priorities and commitments
- Keep abreast of industry trends related to the product
- Clearly communicate the business requirements to the team
- Lead or assist in leading the SCRUM meetings
- Report on project success criteria, results, metrics, test and deployment management activities actively to Product Lead
- Maintain flexibility and conform to shifting priorities, demands, resources and timelines through analytical and problem-solving capabilities
- Gather client feedback and represents the customer perspective
- Client Relationship
- Act as escalation point for specific support/user issues from the support team
- Engages the users to gather feedback with the Product Lead
- Interfaces with QsrSoft Academy PO and Support leader to complete documentation for product and engineering deliverables
- Protect operations by keeping information confidential
- Conduct self in a professional manner as a representative of QsrSoft
- Other duties as assigned
Qualifications:
- Experience in an Agile project framework
- Proven teamwork, collaboration, management, prioritization skills
- Effective at meeting timelines and deadlines with a keen sense of urgency
- Demonstrate creative and analytical problem-solving skills
- Strong written and verbal communication skills
- Hospitality SaaS and/or Hospitality experience preferred
Hours: Full time, Exempt
Reports to: CEO
Location: Remote
Position Purpose:
QsrSoft is preparing for it’s next level of growth and is searching for motivated individuals who welcome the challenges of a growing Saas business. We’re specifically looking for a customer success manager who will roll up their sleeves and lead from the trenches. As a key member of the team, the manager will help craft our customer-success strategies, build strong relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should have relevant quick service restaurant experience and a track record of successfully analyzing and optimizing client relationships.
Principal Responsibilities:
- Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention and satisfaction.
- Establish clear retention goals and process milestones for the client relationship
- Maintain customer-success metrics and data as agreed upon
- Work with sales and marketing teams to increase customer referrals and develop case studies
- Assist customers as needed with setting up and navigating programs or software associated with a product or service
- Seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience
- Assist in creating and distributing training and educational materials for the client.
- Review customer usage trends, feedback and concerns and seek to improve all aspects of the customer experience with QsrSoft
- Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
Qualifications:
- 3-5 years of experience in customer service or customer success position strongly preferred
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Experience in managing a diverse group and training each according to company standards
- Ability to establish milestones and keep all team members on task
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Apply
Come join us at QsrSoft!