Join Us!
Looking for a career at a fast growing technology company in a fun space like hospitality?
Benefits of working at QsrSoft
Join our fast-growing team as we work together to leverage the latest technology in helping restaurant owners run great restaurants.
92% of employees at QSRSoft say it is a great place to work compared to 57% of employees at a typical U.S-based company.
Work Environment:
- Remote work – Nearly all positions allow work from anywhere
- Flexible working hours
- Half-day Fridays
- Virtual company activities including happy hours, hackathons and group challenges
- Ongoing career development opportunities
Benefits:
- Generous vacation and holiday time PTO
- Exceptional health care packages, including health, dental and vision
- Access to MetLaw and life insurance
- Technology costs reimbursement plan
- 401K plan with 3% company contribution
- Annual bonus opportunity
Current Openings
QSRSoft is looking for Full-Stack senior developers who demonstrate ownership and leadership skills. Our backend services use Node.js, which feeds real-time data from 15,000+ restaurants into AWS Kinesis and hydrates our data stores. Our Front-End applications are built as SPAs powered by VUE 3.
With a lot on our plate, we are seeking individuals who are self-driven and take full ownership of their work, seeing it through to production.
Location: Remote
Responsibilities:
- Work happens completely autonomously with no regular need for review.
- Fully capable of owning and running entire subsystems of work.
- Helps set and maintain professional standards for the entire organization.
- Deep, substantial expertise in multiple programming environments.
- Capable of running and directing small teams for substantial projects.
- Usually, at least 5+ years of experience being a professional programmer in the specific domain
- Understanding of the Agile Manifesto
Technology:
- Amazon Web Services
- Lambda
- Dynamo DB
- S3, Kinesis
- API Gateway
- RDS MySQL
- AWS CLI
- EKS
- CDK
- Git
- Docker
- Testing Frameworks
- Vue.js
- SPA
- Node.js
- Bash
- Data Modeling NoSQL (DynamoDB)
- Third normal form RDS data Modeling (mySQL)
How We Work:
Two Pizza Teams, formed by individual contributors, focus on delivering small, incremental improvements to software through collaborative, cross-functional teams. They emphasize flexibility, customer feedback, and iterative progress. They respond to change rather than following a fixed plan, ensuring the end product continually evolves to meet user needs.
About QsrSoft:
QSRSoft is a leader in providing Web-Based tools to the Quick Service Restaurant (QSR) industry. Our original Insights and Analytics tool is used daily by more than 15,000 US restaurants and provides actionable distilled information that allows the restaurant owners to manage their businesses more effectively. QSRSoft is a privately held company that values its employees as its best asset. Our clients have rated us in the high 90’s for customer satisfaction, and we know it’s our employees who not only create great software but also take care of the customer that helps us keep our clients happy. Our office is in the Western Suburbs of Chicago, but we have a diverse workforce working remotely around the United States. We provide one of the best benefits packages you will find
Benefits:
- 15 days of vacation per year (employees earn 1.25 days of vacation per month).
- 8 regular holidays and 5 floating holidays.
- QSRSoft offers several Blue Cross/Blue Shield medical plans, some with no premium payments to the employee.
- Short-Term Disability and Long-Term Disability premiums are deducted as voluntary insurances on your paycheck in order to receive potential future benefits on a tax-free basis. The total cost of the premiums coverages areincluded in your annual salary. There are plans you may elect to sign up for at your cost for dental, vision, life insurance, and legal services.
- QSRSoft will match contributions up to 3% of your annual salary into our 401K program. You may make deferred tax contributions or after-tax ROTH contributions.
- QSRSoft provides a technology allowance that covers a typical cell phone plan, as well as a laptop and its associated accessories.
Position Purpose:
This position is responsible for working directly with end users and other departments to provide high-quality 24/7 support/deployment services to our clients. This includes interactions with external vendor teams, such as other helpdesk, and managed solutions providers.
Location: Remote
Job Type: Full-time
Principal Responsibilities:
- Provide Level two support for all QsrSoft products.
- Timely response to requests for technical assistance in person, via phone, and electronically.
- Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources (Knowledge Articles).
- Advise user on appropriate needed actions or resolutions.
- Log all help desk interactions.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Inform management of recurring problems.
- Ability to work nights/weekends and arrive on time.
- Continually updates job skills by studying state-of-the-art development tools and techniques.
- Protects operations by keeping information confidential.
- Conducts self in a professional manner as a representative of QsrSoft.
Qualifications:
- Associate in Science degree or equivalent.
- 2 plus years’ in a customer service, technical support or related field.
- Excellent computer skills, including Microsoft Office (Word, Excel, Outlook).
- Ability to communicate issues in a non-technical manner, considerate of each customer’s focus and priority (ability to speak Spanish is a plus).
- Must have a customer-friendly, professional, and highly approachable manner.
- Must have a sense of urgency and have the ability to identify and overcome obstacles.
- Ability to work independently without supervision.
- Effective prioritization and time management skills.
- Acute attention to detail.
- Not required but a plus to have experience with retail and/or restaurant applications.
About QsrSoft:
QsrSoft is a leader in providing Web-Based tools to the Quick Service Restaurant (QSR) industry. Our original Insights and Analytics tool is used daily by more than 14,000 US restaurants and provides actionable distilled information that allows the restaurant owners to manage their businesses more effectively. QsrSoft is a privately held company that values its employees as its best asset. Our clients have rated us in the high 90’s for customer satisfaction, and we know it’s our employees who not only create great software but also take care of the customer that helps us keep our clients happy. Our office is in the Western Suburbs of Chicago, but we have a diverse workforce working remotely around the United States. We provide one of the best benefits packages you will find anywhere.
Benefits:
- 15 days of vacation per year (employees earn 1.25 days of vacation per month).
- 8 regular holidays and 5 floating holidays.
- QsrSoft offers several Blue Cross/Blue Shield medical plans, some with no premium payments to the employee.
- Short-Term Disability and Long-Term Disability premiums are deducted as voluntary insurances on your paycheck in order to receive potential future benefits on a tax-free basis. The total cost of the premiums coverages are included in your annual salary. There are plans you may elect to sign up for at your cost for dental, vision, life insurance, and legal services.
- QsrSoft will match contributions up to 3% of your annual salary into our 401K program. You may make deferred tax contributions or after-tax ROTH contributions.
- QsrSoft provides a technology allowance that covers a typical cell phone plan, as well as a laptop and its associated accessories.
Apply
Come join us at QSRSoft!